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Location: 1821 Robson Street Telephone: 604.684.2223 |
Cancellations:
- One week (7 nights) notice prior to arrival is required in order to avoid a penalty charge of 1 (one) night plus taxes.
- Two weeks (14 nights) notice prior to arrival for long term 30 nights (one month) or more reservations is required in order to avoid a penalty charge of 7 (seven) nights plus taxes.
- Cancellations must be provided in WRITING, either by email or fax.
No Shows:
- No Shows are charged at full amount. No refunds.
Early Check Outs/Changes:
- Early check outs are charged at full amount. No refunds.
- In case of true emergency no penalty will be assessed by the hotel (customer is required to provide proof).
- Any changes made on the day of arrival or during the stay, the full length of stay will be charged. No refunds.
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In-house Long Stay (30 days stay or longer) clients wishing to depart before their scheduled departure date are required to give Times Square Suites 7 days notice in order to avoid a charge of 7 days. If the change results in a stay of less than a 30 day duration, the nightly rate will revert to the best available daily or weekly rate and is subject to 15% tax.
Smoking Policy:
- Times Square Suites is a non-smoking hotel. This means that all suites and balconies are non-smoking. Should a guest smoke in a suite or on a balcony there will be a $500.00 charge for resetting (including painting) the suite to non-smoking standards.
- We are happy to provide a designated smoking area for our guests and we appreciate your cooperation in this matter.
Group Booking Policy:
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A non-refundable deposit on your credit card equal to the first nights room and tax is required to guarantee group bookings (3 or more suites). A final payment of the remaining balance is required at least 30 nights prior to check-in.
Number of Persons in Suite:
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Each suite is priced based on the number of adults shown on the rates page. An additional adult in the suite is subject to a $20cad per night fee and must use exising beds (including sofabed).
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Children under 12 are free when using existing beds (including the sofabed). Times Square Suites has cribs and cots which are available upon request. Please advise us prior to arrival. Daily cost is $5cad + tax.