Cancellations:

• One week (7 nights) notice prior to arrival is required in order to avoid a penalty charge of 1 (one) night plus taxes.
• Two weeks (14 nights) notice prior to arrival for long term 30 nights (one month) or more reservations is required in order to avoid a penalty charge of 7 (seven) nights plus taxes.
• Cancellations must be provided in WRITING, either by email or fax.

For cancellation and change purposes, check-in/arrival date is considered to be 3:00pm Pacific Standard Time of the day on which you are scheduled to check in to your hotel.

No Shows:

• No Shows are charged at full amount. No refunds.

Early Check Outs/Changes:

• Early check outs are charged at full amount. No refunds.
• In case of true emergency no penalty will be assessed by the hotel (customer is required to provide proof).
• Any changes made on the day of arrival or during the stay, the full length of stay will be charged. No refunds.
• In-house Long Stay (30 days stay or longer) clients wishing to depart before their scheduled departure date are required to give Times Square Suites 7 days notice in order to avoid a charge of 7 days. If the change results in a stay of less than 30 days in duration, the nightly rate will revert to the best available daily or weekly rate and is subject to 15% tax.

Smoking Policy:

• Times Square Suites is a non-smoking hotel. This means that all suites and balconies are non-smoking. Should a guest smoke in a suite or on a balcony there will be a $500.00 charge for resetting (including painting) the suite to non-smoking standards.
• We are happy to provide a designated smoking area for our guests and we appreciate your cooperation in this matter.

Conduct:

• Please be mindful of other guests in the hotel and keep noise levels to a minimum. This hotel has a zero tolerance noise policy. If there is a noise complaint from other guests or neighbours, you will be issued a warning. If there is a second noise complaint, you will be asked to leave the hotel premises without a refund.
• No underage drinking or illegal substances are permitted in the hotel. Either of these violations will result in immediate expulsion from the hotel premises and the involvement of law enforcement.
• The person who rented and signed for the hotel suite will be charged for any damages or theft sustained in the suite which you occupy or to any hotel property damaged by you or your guest.

Group Booking Policy:

• A non-refundable deposit on your credit card equal to the first nights room and tax is required to guarantee group bookings (3 or more suites). A final payment of the remaining balance is required at least 30 nights prior to check-in.

Number of Persons in Suite:

• Each suite is priced based on the number of adults shown on the rates page. An additional adult in the suite is subject to a $20cad per night fee and must use existing beds (including sofabed).
• Children under 12 are free when using existing beds (including the sofabed). Times Square Suites has cribs and cots which are available upon request. Please advise us prior to arrival. Daily cost is $5cad + tax.

Pet Policy:

• Times Square Suites Hotel does not have pet specific suites. For this reason, we do charge a fee of $10 per day and a mandatory $200 cleaning fee. This ensures our carpets and upholstery are reset to a non-allergenic state. Those with pets are responsible for any damage to the suite. Pet owners must use the stairwells for outdoor access.
• Pets must not be left unattended in the suite. Noise violations will be subject to our conduct guidelines noted above.
• Please note that due to allergy reasons, we do not allow visitors with pet/s in the suites or common places in the establishment (i.e. elevator, rooftop etc). Violation is subject to a $200 fine which will be used for professional cleaning/sanitizing of the suite.